Terms & Conditions (TOS)
Terms and Conditions
Last updated: 6 September 2026
1. Seller and scope
These Terms and Conditions apply to purchases made through koreanlashlift.co.uk. The seller is BEAUTYBOOST LTD, Evagora Pallikaridi 38, 8010 Paphos, Cyprus, company registration number HE466648 and VAT registration number CY60108765J. We trade through the AURA Monaco and Korean Lash Lift brands. You can contact us at hello@koreanlashlift.eu.
Our registered office is not a returns address. Goods returned to that address may not reach our fulfilment team. Follow the returns procedure in clause 10 and the Return and Cancellation Policy.
These terms apply together with the product page, order summary, Return and Cancellation Policy, Privacy Policy and any specific written terms displayed for a promotion, course or commercial guarantee. If there is a conflict, any specific term presented to you before purchase prevails for that product or service. No later website change alters a contract already concluded.
2. Consumer and Business Customer status
A Consumer is an individual acting wholly or mainly outside that individual's trade, business, craft or profession. A Business Customer is any person buying wholly or mainly for a trade, business, craft or profession, including a salon, practitioner, academy, reseller or other professional operation.
If you order as a Business Customer, you confirm that the purchase is made for business purposes, that you have authority to bind the business identified in the order, and that the provisions marked for Business Customers apply. The actual purpose of the transaction determines legal status. Supplying a business name, salon address, VAT number or professional-use information is relevant evidence but does not remove rights that the law gives to a genuine Consumer.
You must be at least 18 years old and legally capable of entering a contract to place an order or access a course.
3. Products and professional use
The product description, quantity, price and material information shown on the relevant product page at the time of order form part of the contract. Images illustrate the product. Colour, print position and non-material packaging details may vary. We may correct an obvious description, pricing or stock error before accepting an order.
Products identified as professional-use products must be purchased and used by an appropriately trained person. You must follow the current label, ingredient information, safety instructions, patch-testing instructions, processing times, storage conditions and treatment protocol. You are responsible for assessing client suitability, contraindications and local professional requirements, and for keeping appropriate treatment and batch records.
Product and course information is educational and does not replace medical advice, professional training or an individual safety assessment. Results depend on technique, client hair condition, processing time, storage and other factors. Except for an express written commercial guarantee, we do not promise a particular commercial, cosmetic or treatment result.
Business Customers must not relabel, decant, alter, combine, reproduce, reverse engineer or resell products except in their original authorised packaging or under a separate written distribution agreement. They must not make claims about a product that we have not authorised in writing.
4. Website accounts
You are responsible for giving accurate information, keeping login credentials confidential and restricting access to your account. Tell us promptly if you suspect unauthorised use. We may require identity, address, payment or professional-status verification where reasonably necessary for security, fraud prevention or lawful supply.
We may suspend an account or course access while investigating suspected fraud, chargeback abuse, credential sharing, infringement, unlawful use or a material breach of these terms. We will restore access if the concern is resolved and no continuing ground for suspension remains.
5. Prices VAT and payment
Storefront product prices include VAT where applicable. Delivery charges and any other mandatory amount are shown before you place the order. If VAT is itemised in the cart, checkout or invoice, it is part of the displayed VAT-inclusive price and is not an extra product charge.
The payment methods available for a particular order are shown at checkout. Payment must be authorised and cleared. Payment providers may perform identity, address, sanctions and fraud checks under their own terms and privacy notices.
We may reject or cancel an order before acceptance if payment is not authorised, verification is not completed, information is materially inaccurate, a price or stock error is obvious, quantities are abnormal, supply would be unlawful, or we reasonably suspect fraud, unauthorised resale or abuse. If we cancel after taking payment and no supply has occurred, we will refund the amount paid.
For Business Customers given credit or another post-payment arrangement, amounts are due on the agreed date. We may claim statutory interest and fixed recovery compensation on overdue commercial debts where the law permits, together with reasonable additional recovery costs not covered by that compensation.
6. Contract formation
Website listings are invitations to place an order, not binding offers. Your order is an offer to buy. An automated order acknowledgement confirms receipt but does not accept the offer. A contract is formed when we send a dispatch confirmation, grant paid digital access with the required confirmation, or otherwise expressly accept the order.
We may accept or reject different items in the same order separately. If we cannot accept an item, no contract is formed for that item and any payment taken for it will be refunded.
7. Delivery
Physical orders are fulfilled from Aylesbury, United Kingdom and sent with Royal Mail. The available service, delivery charge and current estimate are shown at checkout. Unless expressly identified as guaranteed, dispatch and delivery dates are estimates. Weekends, public holidays, address or payment checks, carrier disruption and events outside our reasonable control may affect them.
You must give a complete and accurate delivery address. If a parcel is returned because the address was incomplete or wrong, delivery was refused, or the parcel was not collected, we may require payment of the reasonable return and redelivery costs. For Consumers, any deduction from a refund is made only where permitted by law.
Risk in goods supplied to a Consumer passes when the Consumer, or a person identified by the Consumer other than the carrier, takes physical possession. Risk in goods supplied to a Business Customer passes when we hand the goods to the carrier. Title to goods does not pass until we have received all amounts due for them. Until title passes, a Business Customer must keep the goods identifiable, properly stored and free from any charge or security interest.
8. Consumer statutory rights
Nothing in these terms limits a Consumer's mandatory rights. Goods must conform to the contract, be of satisfactory quality and be fit for any purpose made known to us where the statutory conditions are met. Digital content must meet the statutory standards that apply to it.
Qualifying Consumers may have a 14-day distance-selling cancellation right for goods and digital content. The conditions, exceptions, return costs and refund process are set out in the Return and Cancellation Policy, which forms part of these terms.
9. Hygiene sealed and handled goods
Certain products are supplied individually sealed for health-protection or hygiene reasons and are unsuitable for return after that seal is broken. For those goods, a Consumer's statutory cancellation right ends when the relevant hygiene seal is broken after delivery. This exception does not remove rights relating to faulty, misdescribed or non-conforming goods.
For an item that does not fall within the sealed-goods exception, a Consumer may inspect it only as far as would reasonably be permitted in a shop. We may deduct any reduction in value caused by additional handling, contamination, opening, use, incomplete contents or damaged packaging. The deduction may equal the full product price where the handling has destroyed the entire value, but will reflect the actual loss rather than an automatic fee.
10. Consumer cancellations returns and faults
The Return and Cancellation Policy explains how to cancel, where to send an authorised return, the model cancellation form, applicable deadlines and the evidence reasonably required for a fault claim. A Consumer may cancel by any clear statement and is not required to use our form. The return must be sent to the address we provide for that return, not to our Cyprus registered office.
We may request photographs, video, batch information, application records, storage information and return of an item where reasonably necessary to identify a reported defect or misuse. These requests do not remove a Consumer's statutory remedy.
11. Business Customer returns and claims
Business Customers have no cancellation or return right for change of mind, over-ordering, lack of demand, client cancellation, unsuitable selection or any other convenience reason. We may agree a return in writing at our sole discretion without creating an obligation to accept any future return.
Any discretionary Business Customer return must have written authorisation, be sent within the period stated in that authorisation, and arrive unused, unopened, complete, uncontaminated and in fully resalable original packaging. The Business Customer bears all carriage and transit risk. We may deduct the original delivery charge, payment costs that are not recoverable, return costs paid by us, and reasonable inspection, administration, repacking and value-loss costs. Where disclosed in the authorisation, a restocking deduction of up to 20 percent may apply to reflect those costs and losses.
A Business Customer must inspect the shipment immediately on receipt. It must notify us in writing of visible carrier damage, shortages or incorrect items within two Business Days after delivery and preserve the packaging and shipping label. It must notify us of a latent alleged defect promptly after discovery and provide the evidence reasonably requested. To the fullest extent permitted by law, failure to give a timely notice may be treated as acceptance of the goods for the relevant visible issue. This paragraph does not apply where that result would be unreasonable or unlawful.
For a valid Business Customer claim, we may at our option repair or replace the goods, supply the missing quantity, issue a credit, or refund the price of the affected goods. The Business Customer must give us a reasonable opportunity to inspect and, where appropriate, remedy the issue before obtaining substitute goods or incurring third-party costs.
To the fullest extent permitted by law and subject to the reasonableness requirements of the Unfair Contract Terms Act 1977, terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and any equivalent term are excluded from Business Customer contracts. Title and any liability that cannot lawfully be excluded are not excluded.
12. Courses and digital content
Course access is a personal, limited, revocable and non-transferable licence for the access period stated on the product page. It is not a transfer of ownership. Login details, videos, text, photographs, downloads, assessments and teaching materials must not be shared, copied, recorded, scraped, republished, resold, used to train competing materials, or made available to another person. Certificates are issued only when the stated completion and assessment conditions are met.
If a Consumer requests immediate access during the 14-day cancellation period, the cancellation right is lost only after the Consumer has given express consent to immediate supply and acknowledged that the right will be lost when access begins. Where those steps are completed, the contract confirmation records the consent and acknowledgement. If the legally required process is not completed, mandatory cancellation rights continue to apply.
Beginning digital access does not automatically remove cancellation rights relating to physical goods in a bundle. Any refund allocation must follow the price or allocation disclosed before purchase and applicable law.
We may suspend or terminate digital access for credential sharing, copying, infringement, unlawful use, payment reversal or other material breach. Where a payment dispute is resolved in the customer's favour or access was suspended in error, we will restore the access that remains due.
13. Commercial guarantees
A commercial guarantee applies only where the product page expressly offers it and makes its complete conditions available before purchase. It is additional to, and does not replace, statutory rights. General support, troubleshooting or a statement that we will help with unsatisfactory results is not an unconditional money-back promise unless expressly described as one.
14. Intellectual property
The website, branding, product designs, photographs, video, text, course materials, downloads and other content are protected by intellectual-property law. Except for the limited personal course licence in clause 12 and ordinary use of purchased goods, no right is granted to reproduce, adapt, distribute, display, sell, license, scrape or exploit that content.
If you submit a review, photograph, video or other material for publication, you confirm that you own it or have permission to provide it. Any separate permission to use that material will be obtained on the terms presented when it is submitted. Sending support or fault evidence does not by itself grant us a right to use it for advertising.
15. Liability to Consumers
We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot be excluded, or breach of mandatory consumer rights.
If you are a Consumer, we are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was formed, for business loss suffered by a Consumer, or for loss caused by misuse, failure to follow instructions, contraindications, unsuitable storage, unauthorised alteration or unqualified professional application.
16. Liability to Business Customers
This clause applies only to Business Customers. Nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, title to goods, or any liability that cannot lawfully be excluded.
Subject to those exceptions, we are not liable for indirect or consequential loss; loss of profit, revenue, savings, goodwill, reputation, bookings, clients, opportunity or data; business interruption; wasted management time; or claims by a Business Customer's clients or other third parties. Our total aggregate liability arising from or connected with an order, whether in contract, tort, misrepresentation, restitution, breach of statutory duty or otherwise, is limited to the amount paid for the affected order.
Each limitation is intended to operate separately and applies only to the fullest extent permitted by law and, where applicable, subject to the Unfair Contract Terms Act 1977 reasonableness test.
17. Business Customer indemnity
A Business Customer must indemnify BEAUTYBOOST LTD against third-party claims, losses and reasonable legal costs arising from the Business Customer's relabelling, decanting, unauthorised claims, unlawful resale, use contrary to instructions, negligent treatment, failure to assess contraindications, infringement of our intellectual property, or breach of clause 12. This indemnity does not cover loss caused by our own negligence or breach and applies only to the extent lawful and reasonable.
18. Events outside our control
We are not liable for delay or failure caused by an event outside our reasonable control, including carrier disruption, severe weather, industrial action, utility or communications failure, cyber incident not caused by our failure to use reasonable security, government action, import or export restriction, epidemic, fire or natural disaster. We will take reasonable steps to reduce the effect and resume performance. Consumer rights relating to excessive delay remain unaffected.
19. Promotions discount codes and availability
Promotion and discount terms apply as displayed. Unless stated otherwise, codes cannot be combined, have no cash value, apply only to eligible products and may be withdrawn for future orders. We may cancel an order involving a manifest pricing or discount error before acceptance. A promotion does not reduce statutory rights.
Stock indications are not a guarantee. We may limit quantities where reasonably necessary to protect availability, prevent fraud or stop unauthorised resale.
20. Privacy and communications
Our Privacy Policy explains how we process personal information. Transactional messages about payment, delivery, account security, course access, safety, recalls, returns or an existing order are service communications and may be sent where necessary to perform the contract or meet legal duties. Marketing communications are subject to the preferences and legal rules described in the Privacy Policy.
21. Changes to services and terms
We may update the website, products, courses and these terms for future use. The terms supplied for an accepted order remain the terms for that order. We may make a change to an ongoing digital service where reasonably necessary for security, legal compliance, compatibility or service improvement, provided the change does not remove paid core functionality without an appropriate remedy.
22. General Business Customer provisions
This clause applies only to Business Customers. These terms and the documents incorporated into them form the entire agreement concerning the order. The Business Customer acknowledges that it has not relied on a statement not set out in those documents, but nothing excludes liability for fraud or fraudulent misrepresentation.
The Business Customer may not assign, transfer or charge its rights without our prior written consent. We may assign the contract to an affiliate or successor that can perform our obligations. A delay in enforcing a right is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will continue.
23. Governing law courts and complaints
These terms and non-contractual disputes are governed by the laws of Cyprus. A Consumer retains the mandatory protection of the law of the country in which the Consumer habitually resides and may bring proceedings in any court that has mandatory jurisdiction. Nothing in this clause restricts those rights.
For Business Customers, the courts of Cyprus have exclusive jurisdiction.
Send complaints to hello@koreanlashlift.eu. We will use our internal process before treating a complaint as closed. If we are legally required to participate in a particular alternative dispute resolution arrangement, we will provide the relevant details. We do not agree to voluntary ADR unless we confirm that agreement in writing.
24. Contact
BEAUTYBOOST LTD
Evagora Pallikaridi 38
8010 Paphos
Cyprus
Company registration number HE466648
VAT registration number CY60108765J
Email hello@koreanlashlift.eu
The registered office is not a returns address.