Return & Cancellation Policy

Return and Cancellation Policy

Last updated: 6 September 2026

1. Scope and statutory rights

This policy applies to purchases from koreanlashlift.co.uk and forms part of our Terms and Conditions. It separates mandatory Consumer rights from the stricter rules for Business Customers. Nothing in this policy limits a right that cannot lawfully be excluded.

A Consumer is an individual acting wholly or mainly outside that individual's trade, business, craft or profession. A Business Customer is a person buying wholly or mainly for business or professional purposes.

2. Contact us before sending goods

Email hello@koreanlashlift.eu with your order number, the item concerned and whether you are cancelling or reporting a problem. We will provide the appropriate UK return address and routing instructions. Do not send returns to our Cyprus registered office. We do not accept cash-on-delivery returns.

Using our return form or obtaining a return number helps us process the parcel but is not a condition of a Consumer making a valid statutory cancellation. A Consumer may cancel by any clear statement sent before the deadline.

3. Consumer right to cancel goods

If the statutory distance-selling cancellation right applies, a Consumer may cancel without giving a reason within 14 days after the day on which the Consumer, or a person identified by the Consumer other than the carrier, receives the goods. If one order is delivered in separate shipments, the period runs from receipt of the last item. For regular deliveries over a defined period, it runs from receipt of the first item.

Send the cancellation statement before the 14-day period ends. After cancelling, send the goods to the authorised address without undue delay and no later than 14 days after telling us. Keep proof of posting.

4. Return costs packaging and transit risk

The Consumer bears the direct cost of a cancellation return unless we agreed to pay it or failed to give the legally required notice about return costs. Use suitable protective packaging. The Consumer is responsible for the parcel until it reaches the authorised returns location, subject to any mandatory rule to the contrary.

If a parcel is returned because the address supplied with the order was incomplete or wrong, delivery was refused, or the parcel was not collected, we may deduct the reasonable direct return cost and charge a reasonable redelivery cost where the law permits.

5. Hygiene sealed goods

Products individually sealed for health-protection or hygiene reasons and unsuitable for return after opening cannot be returned under the statutory cancellation right once the relevant seal has been broken after delivery. This may include sealed lotions, powders, tints, aftercare products, adhesives, applicators, pads and other treatment products where the individual health or hygiene seal is present.

The exception applies to the seal protecting the individual product, not merely to an ordinary postal carton. Do not break a hygiene seal if you may wish to cancel. Breaking the seal does not remove rights where the goods are faulty, misdescribed or otherwise fail to conform to the contract.

6. Other opened handled or incomplete goods

Where an item does not fall within the hygiene-sealed exception, a Consumer may handle it only as far as reasonably necessary to establish its nature, characteristics and functioning, comparable to handling permitted in a shop. We may deduct the reduction in value caused by handling beyond that level, including use, contamination, missing contents, damaged packaging or an incomplete return.

The deduction is based on the actual loss. It may be the full product price where the handling has made the item valueless, unsafe or unsaleable, but it is not an automatic restocking penalty.

7. Consumer refunds after cancellation

Subject to lawful deductions, we will refund the product payments and the cost of the least expensive common and generally acceptable delivery method offered for the order. We do not refund the additional cost of a premium delivery option chosen by the Consumer.

We may withhold the refund until we receive the goods or the Consumer supplies evidence of sending them, whichever occurs first. We will make the refund without undue delay and no later than 14 days after that event. We use the original payment method unless the Consumer expressly agrees otherwise, and we do not charge a refund fee. A bank or payment provider may take additional time to post the credit after we issue it.

8. Faulty damaged misdescribed or incorrect goods

Consumer statutory rights are separate from the change-of-mind cancellation right. If goods arrive damaged, are incorrect, are not as described or do not conform to the contract, contact hello@koreanlashlift.eu promptly. Include the order number and, where reasonably available, photographs of the item, individual seal, outer packaging and shipping label. For a performance complaint, we may also request batch details, storage information, processing times and application evidence.

We may ask for the item to be returned and will provide an appropriate method where the law requires us to bear the necessary cost. We may inspect the item before confirming the remedy. A request for evidence does not reduce a Consumer's statutory rights, including any applicable 30-day short-term right to reject and subsequent repair, replacement, price-reduction or final-rejection rights.

A remedy does not apply to a problem caused after delivery by misuse, use contrary to instructions, unsuitable storage, contamination, unauthorised modification, normal depletion, an undisclosed contraindication, or unqualified use of a professional-only product, unless the product was itself non-conforming.

9. Digital courses and immediate access

For digital content not supplied on a tangible medium, a Consumer normally has a 14-day cancellation period from contract formation. If the Consumer expressly requests and consents to immediate access during that period and acknowledges that the right to cancel will be lost, the right ends when supply begins. Where those steps are completed, the consent and acknowledgement are recorded in the contract confirmation.

If the required consent and acknowledgement were not obtained, mandatory cancellation rights continue. Accessing a course does not remove statutory rights where the digital content is faulty or does not conform to the contract.

For a bundle containing physical goods and digital course access, the cancellation position is assessed separately for each element. Starting course access does not automatically remove the right to cancel eligible physical goods. Any deduction or allocation for the digital element must follow the amount disclosed before purchase and applicable law.

10. Business Customer no change of mind returns

Business Customers have no right to cancel or return an order because of change of mind, over-ordering, lack of demand, client cancellation, unsuitable selection or any other convenience reason. The consumer 14-day cancellation period does not apply to a genuine business purchase.

We may approve a Business Customer return in writing at our sole discretion. Approval for one return does not create a continuing practice or obligation. Unless our authorisation says otherwise, the goods must be sent promptly and arrive unused, unopened, complete, uncontaminated and in fully resalable original packaging. The Business Customer bears carriage and transit risk.

We may deduct outbound and return delivery costs, unrecoverable payment costs, and reasonable inspection, administration, testing, repacking and value-loss costs. A restocking deduction of up to 20 percent may apply if stated in the written authorisation and reasonably reflects those costs or losses. Opened, used, unsealed, contaminated, incomplete, expired, short-dated through the customer's delay, specially sourced or personalised goods are not eligible for a discretionary return.

11. Business Customer shortages damage and defects

A Business Customer must inspect every shipment immediately. It must notify us in writing of visible carrier damage, shortages or incorrect items within two Business Days after delivery and retain all packaging and the label. It must notify us of a latent alleged defect promptly after discovery and provide the evidence reasonably requested.

To the fullest extent permitted by law, failure to give timely notice may be treated as acceptance for the relevant visible issue. This does not apply where that result would be unreasonable or unlawful. Before the Business Customer obtains a substitute or incurs third-party expense, it must give us a reasonable opportunity to inspect and, where appropriate, remedy the issue.

For a valid Business Customer claim, we may choose to repair or replace the item, supply a shortage, issue a credit or refund the price of the affected item. Additional liability is governed by the Terms and Conditions.

12. Commercial guarantees and results support

A commercial guarantee applies only if it is expressly offered on the product page and the complete conditions are made available before purchase. It is additional to statutory rights. Unless complete money-back conditions are expressly displayed, references to 14-day support or results support mean technical assistance with a reported result and are not an unconditional satisfaction refund.

13. Exchanges

We do not operate an automatic exchange service. Where a replacement is a statutory remedy or we approve one in writing, we will explain the process. Otherwise, an eligible Consumer may cancel and place a separate order.

14. Model cancellation form

You may use this form, but it is not obligatory.

To BEAUTYBOOST LTD, Evagora Pallikaridi 38, 8010 Paphos, Cyprus, email hello@koreanlashlift.eu:

I hereby give notice that I cancel my contract of sale of the following goods or supply of the following digital content:

Ordered on or received on:

Order number:

Name of Consumer:

Address of Consumer:

Signature of Consumer, only if this form is sent on paper:

Date:

Delete as appropriate.

15. Contact

Email hello@koreanlashlift.eu. We will provide the correct UK return address for the authorised return. The registered office in Cyprus is not a returns address.