Shipping information

Payment and shipping

The following conditions apply to orders placed through this store.

Dispatch location and carrier

Orders are dispatched from our fulfilment location in Aylesbury, United Kingdom. UK parcels are sent with Royal Mail only. The available service, delivery charge and current delivery estimate are shown at checkout before the order is placed.

Dispatch and delivery

We aim to dispatch in-stock orders within one business day. Dispatch and delivery dates are estimates unless we expressly agree a guaranteed date in writing. Weekends, public holidays, address checks, payment reviews, exceptional carrier disruption and events outside our reasonable control may affect delivery.

If an order contains products with different availability dates, we may hold the order and dispatch it together when all items are ready. We may instead split the shipment at our discretion without charging the customer additional delivery fees.

Delivery address and failed delivery

The customer is responsible for providing a complete and accurate delivery address before placing the order. Where a parcel is returned because the address supplied was incomplete or incorrect, delivery was refused, or the parcel was not collected, we may deduct the reasonable return and redelivery costs from any amount otherwise refundable, to the extent permitted by law.

Damage, loss and delivery queries

Please inspect the parcel promptly. Contact hello@koreanlashlift.eu as soon as possible with the order number, shipping label and clear photographs if the parcel appears damaged or incomplete. Nothing on this page limits mandatory statutory rights.

Payment

The payment methods currently available for an order are displayed at checkout. Payment must be authorised before dispatch. We may carry out reasonable fraud, address and payment checks and may cancel or hold an order where verification is not completed.